Flexdrive Frequently Asked Questions 

The Basics 
 

How does Flexdrive differ from renting, buying or leasing a car? 
The cost of renting a car adds up fast. A common daily rate is $60-$100, and that's before you factor in insurance costs, tax and miscellaneous fees. When you own a car, you have to deal with a down payment, registration, trips to the DMV, loan interest, maintenance, insurance costs-the list goes on. Not to mention the value of your owned vehicle depreciates over time. Plus, your needs may change, leaving you stuck with a car you barely drive or don't really want. When you lease, you're committed to a specific vehicle for the whole lease term, usually 12-36 months. Plus, you're paying interest and tax on the lease. With Flexdrive, there's no headaches and no long-term commitment. All your car costs are bundled into a simple single subscription fee so there are no surprises.

What types of vehicles does Flexdrive offer? 
A variety! While the majority of vehicles are full-size or mid-size late model sedans and compact vehicles, we also stock full-size and compact SUVs. Luxury cars, trucks, hybrids and micro / mini cars are often available at some Flexdrive locations. Download the app to see current inventory in your area. 

What's the minimum subscription length? 
You can subscribe to a car for as little as 7 days or as long as 28 days at a time. You don't have to stop there, though-you can renew your subscription as many times as you'd like. Some Flexdrive Members only need us week to week, and other Flexdrive Members have been in their vehicles for almost 2 years. 

What are the total costs involved in a Flexdrive Membership? 
To start your subscription, you'll pay a single subscription fee that includes the car, insurance, maintenance and roadside assistance.
  • You'll also pay a refundable security deposit to start your first subscription. The deposit amount varies by dealership and vehicle type.
  • If you return the vehicle after your subscription ends, you'll be responsible for a late fees.
  • If you return the vehicle in a condition that requires us to clean and/or recondition it, you may incur additional fees.
  • You'll be responsible for any tolls or violations.
  • Your location may require local/state vehicle taxes, which are typically no more than $2-$5 per day.
  • In some markets, your subscription may include a mileage limit. For subscriptions with mileage limits, you'd pay an additional fee - either $10 or $15, based on your market's policy - for every hundred miles you drive over your limit.
Can I use a Flexdrive vehicle to drive for ridesharing services? 
Flexdrive vehicles are prohibited for commercial hire (with the exception of transportation network company ("TNC") use, but only to the extent such TNC provides insurance coverage for liability occurring during the use of the Vehicle for TNC purposes).

Getting In Your First Car 

How do I apply for Flexdrive membership? 
Download the app and tap GET STARTED. The app will walk you through accepting our membership agreement and capturing your driver's license. Provide a credit card and review your details and submit. That's it! You'll be notified shortly on your approval status.
      
  
How do I reserve a car?
Use the Flexdrive app to browse available inventory. Pick a vehicle you want to drive and tap RESERVE. Next, we'll collect your subscription fee along with your refundable deposit and then you schedule your pickup time. 
If you're not already an approved Flexdrive Member, please apply for membership first. Once you're approved, you'll be able to follow the above instructions to get on the road.

What should I bring with me to pick up my vehicle?
Please bring your driver's license along with the credit card you have on file with your Flexdrive Membership.



Your Subscription  

How do I update account details like my payment method?
You can manage everything about your Flexdrive Membership and Subscription through the Flexdrive app. Use the "My Account" section in the Flexdrive app to keep your contact info and payment details up to date.

How does maintenance work? 
For routine maintenance, Flexdrive foots the bill! You may receive a courtesy call from Flexdrive letting you know that it's time for a tuneup. Or, you may notice an issue with how your vehicle is driving.

To make a service appointment, contact one of your local Flexdrive maintenance partners. These maintenance partners will vary according to your location, but we have a network of trusted maintenance experts, including Firestone, Tires Plus and Pep Boys. If you're unsure of where to go, email us at memberservices@flexdrive.com and we'll give you a recommendation.

Want to save time? Call ahead to make an appointment. Mention that you're a Flexdrive member, and Flexdrive will pay for the maintenance through a purchase order. Give the maintenance company the ARI phone number on your Flexdrive packet (866.353.9399) and request that they have the purchase order ready in advance. We also recommend avoiding Saturdays or going in for service right before a holiday.

Can I return my vehicle by dropping it off after hours? 
We strongly recommend that you return your vehicle during business hours, M-F 9am-5pm. This way, you'll be present for the check-in and inspection. If you absolutely need to make a drop-off after business hours, please call us in advance at (888) 800-9219. Keep in mind that you won't be able to dispute fees related to your return inspection if you're not present for the inspection.



Vehicle Issues  

I got into an accident. What should I do?
First, call the police to report the accident. Get the information of all other parties involved, including names, contact info and insurance policy numbers. Your insurance information is in the Flexdrive Member envelope in your glovebox. Next, please call us at 866.353.9399 to report the claim, and we'll walk you through the next steps.

What if I get a ticket or don't pay a toll?
You are responsible for covering the cost of traffic violations, citations or tolls that you may incur. Here's how it works: since Flexdrive is the registered owner of the vehicle, Flexdrive will receive the bill for any tickets or tolls you incur, which we will then bill back to you at the end of your current subscription period. These charges will need to be paid in order for you to renew your subscription.